Non-revenue water for utilities and campuses

Non-revenue water software for utilities and large campuses.

Non-revenue water is the water you supply but never bill: real losses from leaks and bursts plus apparent losses from metering error and unauthorized use. Aqueduct is non-revenue water software that reads supply, district and customer meters alongside your SCADA, AMI and historians, compares supply with billed and metered use by zone, and turns the gap into located, prioritized work.

Top-down view of a clarifier basin
Water balance · live
42.6Supply=36.1Floors+4.2RO+2.3Loss
Unaccounted loss rising on line CW-4
Demo data
Site performance · this quarter
-8.4% vs expected
Weather normalizedBelow baseline
Demo data

Non-revenue water with an address, a cost, and a verified repair.

Zone balances

Every district metered area balanced against what was billed

  • Inflow against consumption

    Metered zone inflow is compared with billed and metered use, so each zone carries its own loss figure.

  • Existing systems read

    Supply meters come from SCADA and historians, customer reads come from AMI. Nothing new to replace.

  • SCADA keeps control

    Aqueduct reads network data alongside SCADA. Pumps, valves and process control stay with your operators.

Aerial view of clarifiers at a treatment plant
Water balance · live
42.6Supply=36.1Floors+4.2RO+2.3Loss
Unaccounted loss rising on line CW-4
Demo data
Real or apparent

Separate the leaking main from the slow meter

  • Night flow as evidence

    Minimum night flow stepping up while consumption holds steady points to a real loss on the network.

  • Reconciliation gaps

    Customer meters that drift from expected use point to apparent loss from metering or billing.

  • One ranked list

    Zones and mains are ordered by loss and cost, so survey crews go where the money is.

Pipework and valves in a plant room
Site performance · this quarter
-8.4% vs expected
Weather normalizedBelow baseline
Demo data
Work and proof

Repairs routed with evidence, results confirmed by zone

  • Routed to CMMS

    Each work order carries the zone, the night flow trace and the evidence behind the call.

  • Verified by the zone

    After repair, the zone balance and its night flow confirm whether the loss really came down.

  • Audit inputs ready

    Metered volumes feed your annual water audit. Your team files it, with numbers that hold up.

Gloved hands turning a valve
September · verified
Water use intensity2.7 gal/ft²
Energy use intensity11.8 kWh/m²
Carbon184 t CO₂e
Export metrics
Demo data
Old way vs the Aqueduct way

Non-revenue water, before and after Aqueduct

The old way
  • The annual audit gives one loss figure with no location.
  • SCADA, AMI, billing and the historian never get reconciled.
  • Leaking mains and slow meters look like the same gap.
  • Crews survey zones in rotation, not by where loss is.
  • Repairs are logged, but night flow is rarely checked afterward.
The Aqueduct way
  • Every district metered area carries its own live loss figure.
  • Aqueduct reads all four sources and reconciles them every day.
  • Night flow and reconciliation separate real from apparent loss.
  • Zones are ranked by loss and cost before crews go out.
  • Night flow confirms each repair in the zone's own balance.
The problem

What NRW looks like without Aqueduct

Most utilities know their loss as a percentage. Few know where it is.

01

A number without a location

The annual audit gives a system-wide loss figure. It does not say which zone, main or meter to work on first.

02

Data in separate systems

SCADA, AMI, billing and the historian each hold part of the picture. Nobody reconciles them every day.

03

Real and apparent losses mixed

A meter under-registering and a main leaking both show up as the same gap.

04

Repairs without proof

Crews fix a leak. Whether the zone's night flow actually came down is rarely checked.

How it works

How NRW analysis works

Powered by aQ WaterGuard. Control stays with SCADA.

01

Read what you already run

Aqueduct reads supply and district meters from SCADA and historians, and customer reads from AMI. It works alongside them; it does not replace them.

02

Balance each zone

For each district metered area, metered inflow is compared with billed and metered consumption. The gap is that zone's loss.

03

Separate the losses

Night flow and rate of change point to real losses. Reconciliation gaps between customer meters and expected use point to apparent losses.

04

Rank and route

Zones and mains are ranked by loss and cost. Work is routed into your CMMS or EAM with the evidence attached.

05

Verify by zone

After repair, the zone balance and its night flow confirm the loss came down. The new level becomes the baseline.

One incident, start to finish

One zone, start to finish

An illustrative incident in a district metered area.

Monitor

Zone inflow comes from the historian; customer reads come from AMI.

Measure

Minimum night flow in one zone has stepped up and stayed up against its baseline.

Identify

Customer consumption in the zone is unchanged, so the gap is a real loss on the network side. Aqueduct ranks the zone first by cost.

Act

A work order goes to the utility's CMMS for leak survey on the mains in that zone, with the night flow trace attached.

Verify

After repair, night flow returns to its baseline and the zone balance closes again.

Problem, solution, impact

Problem, solution, impact

The problemHow Aqueduct solves itThe impact
Water

System-wide loss with no location.

Zone-by-zone balance from SCADA, AMI and historian data.

Loss with an address, ranked so crews work the biggest gaps first.

Operations

Data reconciled by hand, if at all.

One data layer reading the systems you already run.

Less time assembling data, more time fixing the network.

Energy

Pumping water that never reaches a customer.

Loss and pumping viewed on the same platform.

The energy cost of lost water becomes visible.

Water pouring over a spillway
What we believe

Every gallon a utility treats should be accounted for at the meter.

Talk to our team

What you get

Zone balances

Inflow against billed and metered use for every district metered area.

Real versus apparent

Night flow and reconciliation used to separate leaks from metering and billing gaps.

Works alongside SCADA

Read network data; control stays with SCADA.

Ranked work list

Zones and mains ordered by loss and cost, routed into your CMMS or EAM.

Verified results

Each repair confirmed in the zone's own balance.

Audit inputs

Metered volumes ready for your annual water audit. You file it.

Replace or integrate

Where it fits

Replaces or works with your
  • Spreadsheet water loss tracking
Integrates with your
  • SCADA
  • AMI
  • Historians
  • CMMS
  • EAM

Aqueduct reads network data alongside SCADA. Control stays with SCADA.

Standards and regulations

Related standards and programs

Aqueduct provides the metered inputs. Check the current rule in your state.

Questions

Common questions

Water supplied minus water billed. It includes real losses, such as leaks and bursts, and apparent losses, such as metering error and unauthorized use.

No. It reads network data alongside SCADA, AMI and historians. Control stays with SCADA.

No. Large campuses, airports and industrial sites with their own distribution networks have the same problem at a smaller scale, and use the same zone balance.

No. It supplies the metered volumes and evidence. Your team prepares and files the audit.

See Aqueduct on your own facility.

Bring a site, a utility bill or a question. We will show you where the loss is.